Terms and conditions

1. Service provider and platform role

Sharm Direct operates as an independent international excursion booking service. We connect travelers directly with fully licensed Class A Egyptian tour operators (Destination Management Companies) who execute ground transport and maritime operations in South Sinai.

European operations and customer care are coordinated through our registered office at Bismarckstraße 102, 10625 Berlin, Germany.

2. Booking confirmation and ticket pass issuance

Upon submitting a booking and completing the initial deposit, an official digital ticket pass is generated immediately. You receive your pass link on screen and via WhatsApp.

For boat tours and Dahab trips, final departure boarding is contingent on submitting required guest passport details for Official Coast Guard & maritime manifest clearance.

3. Payment and pricing policy

All prices are stated clearly in euros. To secure your reservation, a small initial deposit is paid online via Stripe using credit or debit card, Apple Pay, or Google Pay.

The remaining balance is due on the day of your tour. You may settle in cash directly with your driver (in EUR, GBP, USD, or EGP) or pay online via the payment link on your digital boarding pass.

4. 24-Hour free cancellation and rescheduling

You may cancel or change the date of your tour free of charge up to 24 hours prior to the scheduled pickup time. In case of timely cancellation, your reservation deposit is refunded in full to your original payment card.

Cancellations made less than 24 hours before pickup or failure to be present at pickup may forfeit the reservation deposit to cover allocated transport and crew reservations. To request a cancellation or date change, message our WhatsApp concierge or email booking@sharmexcursionsdirect.com with your ticket number.

5. Weather safety and harbor directives

Maritime excursions operate strictly subject to Egyptian Coast Guard safety clearance. If authorities restrict departures due to adverse winds or high waves, guests receive an immediate option to reschedule to the next calm day or receive a 100 percent refund of any amounts paid.

6. Zero shopping stops guarantee

Drivers and guides operate under strict service agreements prohibiting unscheduled commercial stops at souvenir bazaars or perfume shops. In the event of a verified breach reported during transit, our management team takes immediate corrective action and provides appropriate resolution.

7. Guest responsibilities

Guests are responsible for providing an accurate hotel name and an accessible WhatsApp contact number. On the day of the tour, guests must be present at their hotel main entrance gate during the designated pickup window.